365-day return guarantee
For all customers buying products on Open24.lt we offer a 365-day return guarantee
If a product you have purchased in our online store does not fit you or you do not like it or you have simply changed your mind and do not want that product any more, you can return it and recover your money within 365 of the date of delivery.
Return of products is free of charge. We will pay for the services of a courier who will come to take the parcel and will refund you your purchase price.
However, in order to refund you the price of a product you do not like, we will ask you to comply with certain conditions. Compliance with them is a guarantee of smooth cooperation and mutual respect.
Timing and form of return
- Products can be returned within 365 days of receipt of your parcel.
- To return a product, you will have to contact an Open24.lv customer service manager.
- To return a product for free, you will have to use the courier services we have selected (DPD).
- Products must be returned in the original packaging and in the same state as they were shipped to the customer.
Returned products will not be accepted if:
- They have been used (worn, etc.) ;
- They have been damaged ;
- Their consumption properties have not been retained ;
- They have lost their marketable appearance ;
- Original labels have been removed from them.
Your returned products will be delivered to the warehouse where our staff will assess whether the products have been returned in accordance with the abovementioned conditions. If the conditions are not met, the money will not be refunded. In such a case, the delivery or taking back of the products will be discussed individually. If the conditions are fulfilled, the money will be transferred to your bank account within 14 days of completion of the return form.
These conditions are dictated by the laws of the Republic of Latvia and elementary logic. We do not create additional obstacles and try to be flexible with returns. Ultimately, our goal is simple: to ensure that both you and we are satisfied.